Contact Customer Service

Contact Information

To protect your privacy and security, please contact us via the following official support email.

jegocloud@gmail.com

Feedback for Jego Browser Extension

The more specific the information, the faster the resolution!

Detailed information and a specific description of the issue allow us to accurately pinpoint and resolve the problem.

Email Subject Reference:

Jego Browser Extension: Cannot find server when accessing bing.com

Email Content Reference:

Jego Account: jegocloud@gmail.com
Jego Version: V1.3.0
Browser Version: Microsoft Edge Version 114.0.1823.43 (Official build) (64-bit)
Operating System: Windows 11 Home
Location: Guangdong Foshan
ISP: China Telecom
Issue Description:
Enabled Jego Rule mode, but accessing bing.com shows "server not found" (see attached screenshot). Please assist.

Please attach a screenshot of the specific problem (see reference below):

It is recommended to capture both the Jego popup status and the error page in the same screenshot, as shown above.

Feedback for Jego Subscription Service

Email Subject Reference:

Jego Subscription Service: All nodes show timeout error

Email Content Reference:

Jego Account: jegocloud@gmail.com
Operating System: Windows 11 Home
Client Software & Version: FlClash V0.8.90
Location: Guangdong Foshan
ISP: China Telecom
Issue Description:
All server nodes in FlClash are showing as timed out. Please assist.

Please attach a screenshot of the specific problem (see reference below):

It is recommended to provide a full screenshot including the software main interface and the node list page to help us locate the problem quickly.

💔 Ineffective Feedback

As shown above, emails that merely state "there is a problem" without specific descriptions or screenshots are considered ineffective feedback. We cannot provide effective assistance for such reports due to the lack of necessary information.